Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Savvy handles personal data in connection with its website and bicycle repair workshop services in Singapore.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, and raise concerns about our handling of your data. Some requests may be limited where we must keep records for legal, security, or operational reasons.

Available rights depend on the nature of the data and the reason it is held.

To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for clarification before responding, and we may decline or limit a request where the law allows.

Requests are reviewed before action is taken to protect data security and prevent unauthorised disclosure.

We retain personal data for the period needed to manage inquiries, complete workshop services, maintain business records, and meet legal or operational requirements. When data is no longer needed, we delete it, anonymise it, or archive it in a restricted form where retention is still required.

Records are kept only for as long as needed for service, accounting, dispute handling, or legal compliance.

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version takes effect when posted unless a later effective date is stated.

We may revise this policy to reflect operational, technical, or legal changes.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage workshop appointments, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record approvals and service notes, process payments, communicate about service status, maintain business records, improve the website, and meet legal or compliance obligations. We may also use data to manage customer support and operational planning.

Processing is limited to purposes connected with workshop operations and website administration.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, analytics, or other operational functions. We may also share information with professional advisers and logistics or parts-related partners where needed to complete a service request. These parties are expected to handle data for the agreed purpose and to apply appropriate safeguards.

Operational partners receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, regulators, courts, or other parties where required by law, to respond to lawful requests, or to protect our rights, customers, staff, or operations. We may also share information where disclosure is necessary to comply with a legal obligation or enforceable process.

Legal disclosures are made only when necessary and proportionate.
01

Data We Collect

We may collect identifiers and contact details, bicycle and service information, appointment and intake details, payment-related records, communication content, and technical data such as device, browser, and usage information. Where relevant to a service request, we may also record inspection findings, repair notes, quote approvals, and collection summaries.

The categories of data collected depend on how a person uses the website, makes an inquiry, or requests workshop services.
02

How We Collect Data

We receive data when you contact us, submit a form, book or attend a service, provide a bicycle for inspection or repair, make payment, or communicate with us by phone or email. We also collect certain technical information automatically through the website and related systems used to operate it.

Information is obtained from direct submissions, workshop intake, and limited technical collection from the website.
03

Cookies We Use

Essential cookies support core site functions such as page navigation and form operation. Functional cookies help remember preferences and improve usability. Analytics-related cookies, where used, help us understand site performance and visitor activity in aggregated form. We do not use cookies to collect more information than is needed for these purposes.

The website may use essential, functional, and analytics-related cookies or similar technologies.
04

Cookie Controls

You can usually block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, and limiting them may affect form submission, session handling, or site performance. Where the site offers cookie controls, those settings should be used together with browser preferences.

Browser settings and device controls may be used to limit non-essential cookies.

Contact Information

Privacy email
info@fingersandbadge.click
Privacy phone
+65 8114 5022
Mailing address
336, Balestier Rd, Singapore, SG
Privacy contact

Use the contact details below for questions about this policy or your personal data.

Contact Page